FAQS

All You Need to Know

WHICH PAYMENT METHODS DO YOU ACCEPT?

We can accept cash or eft payments from our workshop including pay pass /apple pay.
Businesses that have regular repairs can request for a 7/14/30 day account.

DO YOU USE ORIGINAL REPLACEMENT PARTS?

In most cases, genuine parts for your equipment is readily available and easy to source, so majority of the time, these are the parts we use. In some circumstances where original parts cannot be sourced, we will strive to find either an acceptable substitute or aftermarket component.

HOW LONG WILL IT TAKE YOU TO REPAIR MY ITEMS?

Our workshop can have varying times depending on how many jobs are being seen to at the time of booking, as well as factors relating to the difficulty of your repair and the availability of parts needed. We will generally notify you of an estimated time frame. Please note that some repairs may require parts on backorder in which case we will strive to make arrangements or supply equipment during this time.

HOW MUCH WILL IT COST TO FIX MY ITEMS?

Each repair is treated as a single booking and attracts a fee of $90.00inc GST. This fee is known as the 'bench fee' and is non refundable after booking. The bench fee allows us to diagnose and in most cases, repair your item. Your full bill relies of factors such as the amount of time taken to repair, what parts were used for your repair as well as whether we had to travel to get it from you or get it back to you.

WHERE ARE YOU LOCATED?

At the moment, we have one office at 28 Independence st, Moorabbin.

WHAT IF I CAN'T GET TO MOORABBIN?

We have tried to set our business hours to allow for just about everyone to come to see us in Moorabbin, but sometimes this still isn't enough to get you through the doors. In these situations, give us a call and we can see if we can arrange alternate pick up and drop off locations for you.

DO YOU PROVIDE OVER THE PHONE SUPPORT?

Currently, phone support is limited to existing business customers.

Can’t find your question? Get in touch. We welcome you to contact us with any questions you may have.

1800 434 726 (1800 4 DISCO)

28 Independence St, Moorabbin VIC 3189, Australia

©2019 by Disco Techs Australia. Pty Ltd